Updated 07.01.2021

Membership reactivation

Now that restrictions have eased across Victoria, we will be reactivating all memberships on Thursday 11 February.

We understand that some of you may not be ready to return to your health and fitness routine just yet, which is why we’re offering members a further four-week suspension period if they aren’t ready to reactivate their membership.

If you do not want to reactivate your membership and would like to remain suspended, please submit this form using your customer ID number, which has been sent to you via email. You must submit this form on or before Wednesday 10 February to avoid being debited.

If you are experiencing issues with the form, please contact our customer care team on 1300 760 379.

  • When will my membership be reactivated?

    Your membership will be reactivated on Thursday 11 February. If you have chosen to reactivate your membership prior to this date, your fortnightly debit will continue as usual.

    If you have not, your first debit may be slightly different from your normal fortnightly fee. This could be due to one or more of the following reasons:

    • Additional credit applied from your last debit due to centre closure;
    • Unpaid fees from your last direct debit; or
    • Pro-rata fees incurred from your activation date to the first returned debit.

    After your first direct debit, you will be charged at the same amount and on the same fortnightly or monthly schedule as before suspension.

    If you have a term membership, your membership will resume from the time it was suspended. For instance, if you bought a three-month membership and it was suspended after one month when the centre closed, you will have another two months from Thursday 11 February.

  • Are there still restrictions in place at the centre?

    Yes, there are still restrictions in place at the centre. COVID-19 still poses a serious health threat to the community and we will be taking all of the precautionary steps necessary to keep you and our staff safe.

  • Do I still need to book a session to visit the centre?

    You are still required to book online for any group fitness sessions, This ensures that we can contact trace if there is a confirmed case at our centre.

  • Will my fees be the same?
    ,p>Yes, your fees will remain the same.

     

  • What do I do if I’m not ready to reactivate my membership?

    If you do not want to reactivate your membership and would like to remain suspended, submit this form using your customer ID number, which has been sent to you via email. You must submit this form on or before Wednesday 10th February to avoid being debited.

Contact tracing

The Victorian Government requires us to be able to trace everyone who attends our facility. Specifically, we must record your name, contact number and time of attendance. To ensure your information is stored and managed correctly, we're using the Victorian Government contact tracing system (the Service Victoria app).

All walk-ins of the facility will be required to check in as follows:

How to check-in

  1. Download and open the Service Victoria app
    a. Apple Devices
    b. Android Devices
  2. Scan the QR code (displayed at the entrance of the area) and follow the prompts on your phone to check-in before you enter.
  3. Show the 'Checked-in' screen with green tick to staff as you enter our facility.

Please ensure you complete each step when entering the facility. Those unable to access a device for contact tracing will need to complete a manual log-in with a member of staff at reception.

We appreciate your cooperation with contact tracing to keep our community safe.

More information on the contact tracing system can be found on the Victorian Government website.


Updated: 22/11/2020

We’ve heard Victorian Premier Daniel Andrews’ latest announcement regarding increases to activity capacity limits, subject to venue and group density restrictions. We are currently working through the details as to how this may impact our available services. We’re excited about these changes and want to thank everyone for your ongoing support.

Where possible, we will be updating our limits within our booking systems later today to be available throughout the week.


Last updated: 04/11/2020

We are reopening!

We’re thrilled to announce that we will be reopening our centre on Monday 9th November 

To ensure our staff and the community are kept safe, we are planning a staged approach to reopening our centre and services. 

While some of your favourite classes, instructors and times may not be available immediately, we’re excited to welcome you back as we move forward together.

Below are the services that will be available:

Below are our operating hours:

  • Monday – Friday; 6am – 12noon, 4pm – 7pm
  • Saturday; 9am – 12noon
  • Sunday; closed

To ensure your safety and the safety of our staff, we have implemented a number of changes to make your return to our centre as smooth as possible. Please read the below safety measures prior to attending our centre.

  • Staff Training

    All staff have completed the Department of Health COVID-safe training, as well as additional training provided by YMCA Victoria to ensure they are equipped with the knowledge to keep you safe once we reopen. We have also provided additional training for specific roles to ensure all programs operate safely with social distancing requirements in place.

  • Wearing a face mask in centre
    The current government restrictions no longer require Victorians to wear a fitted face mask that covers the nose and mouth when they leave their home. To ensure we align to all government requirements, we ask that all visitors and patrons continue to carry a face mask with them at all times when inside our centre. Although face masks are no longer mandatory for members of the public in our facilities - they are recommended by the government where social distancing can not be maintained. This could include while moving about the centre, waiting at the front desk or on pool deck during swimming lessons.
     
    If you are unsure of when you should wear a mask, please ask one of our friendly staff who will be able to provide you with the correct guidance.
  • Booking online

    To ensure we are following the government’s health guidelines, there will be a restricted number of people allowed within a space at any given time.

    So no one misses out, we have set up an online booking system where you can select a session time that suits you and pay immediately to secure your place. You can also book and pay over the phone by calling our customer care team on 1300 760 379.

  • Temperature scanning on entry
    Please make sure you arrive 10 minutes early to your session so you have enough time to sign in and get your temperature checked. All staff and visitors will be scanned upon entry and anyone who displays a temperature of 38°C or above will not be allowed to enter the facility.
  • Signage and instructions
    Once you are inside the centre, you will see signage and instructions on how staff and visitors can be COVID-safe. Hygiene signage and floor, seat and bench stickers will be displayed throughout the facility to help everyone with physical distancing requirements.
  • Social distancing in centre

    A safe distance of 1.5 metres between people will be required throughout the centre and programs. All spaces within the centre have been measured and 4 metres squared occupancy restrictions per space will be enforced. Staff and visitors will be counted as they enter and exit spaces, and some seats and equipment have been removed to ensure social distancing is possible.  

    Please remember that we must all play our part in helping stop the spread of COVID-19. If a visitor does not follow our COVID-safe practices, including social distancing requirements, they may politely be asked to leave the facility by a staff member.

  • Hygiene and cleaning

    When you arrive at the facility, the first thing you will notice is hand sanitiser at all entry and exit points, with the expectation that everyone (staff and visitors) sanitise their hands before entering. Hand sanitiser will be available throughout the centre and in bathrooms.

    The entire facility will be cleaned every 24 hours and high touch points, such as doors, toilets and gym equipment, will be cleaned regularly throughout the day. Staff will also be wiping down gym equipment regularly and antibacterial wipes will be available for visitors to use before and after using equipment.

  • Our 8-step plan for a confirmed case

    Our staff have been trained to ensure that if there is a confirmed case at the centre, they have the tools and resources they need to close down safely. All visitors will have to sign in at reception when they attend their session, which allows us to contact trace those people who were at the centre. There will also be a contamination clean prior to reopening.  

    Please do not visit the centre if you are experiencing any of the following symptoms: fever, cough, tiredness, cold, sore throat, runny nose, shortness of breath or headache. If you are experiencing any of these symptoms, please seek medical attention and be checked for COVID-19 at one of the testing stations across the state.